Return & Refund Policy
RETURN & REFUND POLICY
We value your satisfaction and want the return process to be as clear and straightforward as possible. Please review the policy below carefully before submitting a return request.
Returns Are Accepted for Verified Quality Issues
Returns are accepted only when an item has a verified quality issue. Returns for change of mind, incorrect size selection, color preference, or other non-quality reasons are not accepted.
When Is a Return Eligible?
Returns are accepted only for products with verified quality issues. To begin a return request, please contact our customer support team by email.
artdealrchic@outlook.comRequirements for a Quality-Related Return
Original Condition
Items must remain unworn, unwashed, unused and undamaged.
Complete Packaging
All original packaging, labels, accessories and invoices must be included.
Photo or Video Evidence
Clear photos or videos must be provided to show the reported quality issue.
Return Approval
Returns must be approved by customer service before the item is shipped back.
Custom-Made & Personalized Items
Custom-made or personalized products, including embroidered, tailored, engraved, or otherwise customized items, are considered final sale and cannot be returned or refunded.
Items Not Eligible for Return
Who Pays for Return Shipping?
For verified quality issues approved by our customer service team, return shipping costs will be covered by the seller.
Please do not return a product without receiving return authorization and the correct return address from us first.
How to Process a Return
Submit a Request
Email us with your order number, a detailed description of the issue, and clear supporting photos or videos.
Receive Approval
Our customer service team will review your request and, if approved, provide the return address and further instructions.
Ship the Return
Use the return instructions provided by our team. A trackable shipping method is recommended whenever applicable.
Receive Your Refund
Once the returned item has been received and verified, the approved refund will be issued to the original payment method.
5–7 Business Days
After the returned item has been received, inspected and approved, the refund will be processed to your original payment method within 5–7 business days. Your bank or payment provider may require additional time before the funds appear in your account.
Need Help With a Return?
Contact our customer support team before returning any item. We'll review your request and provide the appropriate next steps.
CONTACT SUPPORT →